Privacy Policy

Your Information. Your Rights. Our Commitments.

RxEPA (“RxEPA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when using our website, applications, APIs, and related services (collectively, the “Services”).

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you may exercise your privacy rights.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Account and Contact Information

Depending on how you use the Services, we may collect:

• Name
• Email address
• Phone number
• Mobile phone number
• Username and account credentials
• Organization or business information
• Professional information
• Contact information

b. Prior Authorization and Healthcare Workflow Information

RxEPA may process information necessary to support electronic prior authorization and related administrative workflows, which may include:

• Patient information
• Prescription information
• Medication information
• Insurance information
• Prior authorization information
• Provider information
• Pharmacy information
• Payor information
• Supporting documentation
• Authorization status and related communications

c. Technical and Usage Information

We may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Login information
• Date and time of access
• Pages and features accessed
• Usage activity
• Error and diagnostic information
• Cookies and similar technologies

d. Payment Information

Where applicable, payment and billing information may be collected and processed through third-party payment service providers.

2. How We Use Information

We may use information collected through the Services to:

• Provide and operate the RxEPA Services
• Process prior authorization requests
• Facilitate communication between authorized users
• Manage user accounts
• Provide customer support
• Send service-related communications
• Send security and authentication notifications
• Process billing and payments
• Maintain and improve the Services
• Monitor system performance
• Prevent fraud, abuse, and unauthorized access
• Maintain the security of the Services
• Comply with applicable laws and regulations
• Respond to requests from users and authorized organizations

We do not use healthcare or authorization information for unrelated advertising purposes.

3. SMS Communications

RxEPA may send SMS text messages regarding prior authorization requests, status updates, requests for additional information, security notifications, and other service-related communications.

SMS messages may include:

• Prior authorization submission confirmations
• Prior authorization status updates
• Requests for additional information or documentation
• Follow-up notifications
• Administrative updates
• Account and security notifications
• Authentication or verification messages
• Other service-related communications

Message frequency varies.

Message frequency varies depending on the recipient’s activity, prior authorization requests, account activity, and service-related needs.

Rates
Message and data rates may apply.

SMS consent is voluntary and is not required as a condition of purchasing goods or services or receiving healthcare services.

STOP
Reply STOP to opt out.

HELP
Reply HELP for assistance.

Mobile information non-sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Opting out of SMS messages does not affect your ability to use other available communication methods or the Services, except where SMS may be required for a specific security or authentication function.

4. Mobile Information and SMS Consent

RxEPA respects the privacy of mobile phone numbers and SMS consent information.

We do not sell, rent, or share mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile phone numbers and SMS consent information may be processed by service providers that assist RxEPA with providing SMS messaging and related technical services. Such service providers may use the information only to provide services on our behalf and are not authorized to use the information for their own marketing or promotional purposes.

SMS consent information is not sold or used to create independent marketing lists.

5. Cookies and Similar Technologies

RxEPA may use cookies, pixels, analytics tools, and similar technologies to:

• Maintain website functionality
• Remember user preferences
• Understand website usage
• Improve performance
• Monitor security
• Analyze trends

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some features of the Services.

6. How We Share Information

We may share information when necessary to provide and operate the Services, including with:

• Service providers
• Hosting providers
• Technology providers
• Payment processors
• Security providers
• Analytics providers
• Communication and messaging providers
• Authorized healthcare organizations
• Authorized providers, pharmacies, payors, or other participants in a prior authorization workflow
• Government authorities or other parties when required by law

We do not sell personal information for advertising purposes.

We do not share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

7. Healthcare Information

RxEPA may process healthcare-related information as part of the Services.

Where applicable, healthcare information may be processed on behalf of healthcare organizations, providers, pharmacies, payors, or other authorized entities.

The handling of healthcare information may also be subject to applicable contractual, regulatory, and legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain accounts
• Complete business and operational requirements
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements
• Maintain security and prevent fraud

Retention periods may vary depending on the type of information and applicable requirements.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Request information about how your data is used
• Withdraw optional communications consent
• Opt out of SMS communications by replying STOP

Some requests may be subject to legal or contractual limitations.

11. Third-Party Services

The Services may contain links to or integrate with third-party websites, applications, or services.

RxEPA is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of those services before providing information.

12. Children’s Privacy

The Services are not intended for children under the age of 13 unless expressly permitted by applicable law and an authorized organization.

We do not knowingly collect personal information from children in violation of applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the effective date shown at the beginning of this Privacy Policy.

Your continued use of the Services after an update means that you acknowledge the revised Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or your personal information, you may contact RxEPA using the contact information provided on our website.

Privacy Officer

RxEPA
PO Box 600047
Jacksonville, FL 32260
Email: [email protected]