Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the RxEPA website, applications, APIs, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the Services.

1. Use of the Services

RxEPA provides technology and workflow services designed to support electronic prior authorization and related administrative processes.

The Services may facilitate communication and information exchange between authorized healthcare providers, pharmacies, payors, patients, and other authorized users.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

2. User Accounts

Certain features may require you to create an account.

You are responsible for:

• Providing accurate information
• Maintaining the confidentiality of your login credentials
• Protecting your account
• Updating your information when necessary
• All activity conducted through your account

You must notify RxEPA if you believe your account has been accessed without authorization.

3. Authorized Use

You agree not to:

• Use the Services for unlawful purposes
• Attempt to gain unauthorized access
• Interfere with the operation of the Services
• Circumvent security controls
• Introduce malicious software
• Access information belonging to another user without authorization
• Copy or misuse the Services
• Reverse engineer the Services except where permitted by applicable law
• Use the Services to violate applicable healthcare, privacy, or other laws

4. Healthcare and Prior Authorization Information

RxEPA provides technology and administrative workflow functionality.

RxEPA does not make medical decisions, prescribe medications, provide medical advice, or determine whether a patient should receive a particular treatment.

Healthcare providers and other authorized users remain responsible for their professional and regulatory obligations, including the accuracy and appropriateness of information submitted through the Services.

5. Information and Documentation

Users are responsible for ensuring that information submitted through the Services is accurate, complete, and authorized for submission.

You must have the appropriate rights and permissions to submit information belonging to patients, customers, organizations, or other individuals.

6. SMS Messaging Terms

RxEPA may provide SMS text messaging services for users who voluntarily opt in to receive SMS communications.

SMS messages may include:

• Prior authorization submission confirmations
• Prior authorization status updates
• Requests for additional information or documentation
• Follow-up notifications
• Administrative notifications
• Account notifications
• Security notifications
• Authentication and verification messages
• Other service-related communications

Message frequency varies

Message frequency varies depending on your activity and the Services you use.

Message and data rates may apply.

SMS Consent

Where required, users must voluntarily opt in to receive SMS communications.

SMS consent is not a condition of purchasing goods or services or receiving healthcare services. You may withdraw your SMS consent at any time.

Opt-Out

To stop receiving SMS messages, reply:

STOP

After opting out, you may receive a confirmation message. You will no longer receive messages from the applicable SMS program except where necessary to process your request or as otherwise permitted by applicable law.

Help

Reply HELP for assistance.

You may also contact RxEPA using the contact information provided on our website.

Mobile Information

RxEPA does not sell, rent, or share mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.

7. Message Delivery

SMS delivery depends on mobile carrier and network availability. Carriers are not liable for any delayed or undelivered messages.

SMS Information Sharing

RxEPA does not sell, rent, or share mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.

SMS service providers may process mobile phone numbers and consent information solely as necessary to provide messaging services on behalf of RxEPA.

Carriers are not liable for any delayed or undelivered messages.

8. Privacy Policy

Your use of the Services is also subject to the RxEPA Privacy Policy.

The Privacy Policy explains how information, including mobile phone numbers and SMS consent information, is collected, used, and protected.

9. Third-Party Services

The Services may integrate with or provide links to third-party websites, applications, platforms, payment providers, messaging providers, or other services.

Third-party services may have their own terms and privacy policies.

RxEPA is not responsible for the content, availability, security, or privacy practices of third-party services.

10. Intellectual Property

The Services and their content, features, functionality, software, designs, trademarks, logos, and other materials are owned by or licensed to RxEPA and are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, or exploit the Services or their content without appropriate authorization.

11. Service Availability

RxEPA may modify, suspend, or discontinue portions of the Services from time to time.

We may perform maintenance, updates, security improvements, or other changes that may temporarily affect availability.

We do not guarantee that the Services will always be available, uninterrupted, or error-free.

12. Security

Users are responsible for maintaining appropriate security practices when accessing the Services.

You must not share your login credentials or allow unauthorized individuals to access your account.

If you become aware of unauthorized access or a security issue, you should promptly notify RxEPA.

13. Disclaimer

The Services are provided for administrative and technology purposes.

RxEPA does not provide medical advice, diagnosis, treatment recommendations, or clinical decisions.

Users remain responsible for their use of the information and functionality provided through the Services.

To the extent permitted by applicable law, the Services are provided on an “as available” and “as is” basis.

14. Limitation of Liability

To the maximum extent permitted by applicable law, RxEPA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless RxEPA from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms
• Your misuse of the Services
• Your unauthorized access to the Services
• Your violation of applicable laws
• Information you submit without appropriate authorization

16. Termination

RxEPA may suspend or terminate access to the Services if:

• You violate these Terms
• Your use creates a security risk
• Your use violates applicable law
• Your account is used for unauthorized activity
• Termination is otherwise necessary to protect the Services or users

You may discontinue use of the Services at any time.

17. Changes to These Terms

RxEPA may update these Terms from time to time.

The updated Terms will be posted on this page with a revised effective date.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

18. Governing Law

These Terms will be governed by applicable laws, without regard to conflict-of-law principles, unless otherwise required by applicable law.

19. Contact Us

If you have questions about these Terms or the Services, you may contact RxEPA using the contact information provided on our website.

RxEPA

PO Box 600047
Jacksonville, FL 32260
Email: [email protected]