For any question mail us at support@rxepa.com

FAQs

Frequently Asked Questions & Answers

Find answers to the most common questions about our services and features. If you need further assistance, our support team is here to help!

To create an account on Rxepa, follow these steps:

  • Visit the website at www.rxepa.com
  • Click on “Subscribe Now”
  • Select Payer, Pharmacies, Physician, and Patient, depending on your profession.
  • Fill in the required information, including your first and last name, desired email address, and password.
  • Follow the prompts to complete the setup, including verifying your phone number and agreeing to the terms and conditions
  • Once completed, you will have successfully created your account.

Our client’s data is safe and secure with us. We are HIPAA compliant and adhere to all relevant regulations. Additionally, we utilize encryption methods for data processing. Rest assured, your information is protected with us.

Our paid plan comes with a specified validity period. Upon subscription, clients receive an invoice detailing the plan’s expiration date. We provide notifications before the plan’s expiration, allowing clients to renew in advance and avoid service interruptions. For our free service, there are no usage restrictions.

Users sign up with an email ID, which serves as the username. To retrieve a forgotten password, we will email a password reset link to the registered email ID. Reset your password and log in.

Users receive notifications to renew their plan via their registered email ID. The client’s credit card details were provided during the subscription, we automatically renew your plan. To discontinue the plan, please notify us via email at support@rxepa.com.

To terminate your paid plan, please notify us via email at support@rxepa.com. You will receive a confirmation email once the plan has been discontinued on your registered email ID.